We switched to AEM/Datto RMM 2-3 years ago (after being with GFI/Solarwinds for a year or two before that-And with AutotaskPSA for this entirety.) The first year with AEM was quite a bit of learning as there is an extensive toolset, but you have to pretty much build the car from all the spare parts you are given. So now stuck with 6 months of payment for 85 agents but already transferred to NinjaRMM (which i am quite happy with till now)Ĭan't really understand how MSP's got along with them with so many errors and bad service.Īnd if anyone wants a 6 months contract for a discounted price i am here :-) To my surprise they renewed the contract because i didn't written them a notice 45 days in advance (silly me for not reading the cancellation terms) thought a few days is reasonable alert in a techie world ĭecided to end my relationship with them so stopped the auto-pay button on the billing portal and removed all my agents and clients. #DATTO RMM SPLASHTOP DOWNLOAD UPDATE#To my surprise after the account was signed discovered some issues that they said were working, like monitoring XP machines, update scheduling and more.Ī ticket i opened on january got a response on march !!īatch scripts did not work and agent was collpasing on server repeatedly. Last year i decided to take my business up a level and my firest decision was to start with an RMM company.īeing from israel and knowing Atera from before started testing them for a few trial's but missed a lot of options.Īfter a few different trials with the leading companies i went ahead with Autotask, support and sales during the trials were amazing and pricing was reasonable, 1.5$ per workstation. My first post here but following this sub for a few years now ,
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